Polarull is the data controller for the processing of personal data as described in this Privacy Policy. In this privacy policy, we explain what kind of personal data we store and how we process it. This Privacy Policy applies to: https://polarull.no

Notice: The English privacy statement is a mostly machine translated version of the Norwegian privacy statement. The statement aims to accurate reflect the Norwegian version, but might differ. In case of doubt, please check with our support team or refer to the Norwegian privacy statement.

Personal data we collect and process

We process the following categories of personal data:

Basic information: name, date of birth
Contact information: address, telephone number, email address
Account and profile information: Settings, preferences,
Billing information: Transaction information, means of payment
Customer history and customer engagement: order and delivery information, cart movements, discount codes, loyalty program information,
Customer history and customer engagement: active products and agreements as well as products and services you have had in the past, how much and how often they are used, status of products/services,
Customer activity: reading and action history from the app, website or electronic communications we send out. As well as technical information about the devices you use.
Cookies: see our information about cookies here.

In most cases, the personal data is collected directly from you or it is generated in connection with your use of our services and products. When we obtain personal information from other sources, we obtain personal information from the following sources:

How we use your personal information

Provision of service/conclusion of contract

We use your personal data to fulfil our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of an agreement with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. For example, it can be customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of an agreement with you.

Analysis, business development and improvement of services

We are constantly working to develop and improve our services and products. Much of this work involves analysing various forms of personal data, such as customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We adapt the user experience and communication to your customer relationship, and we use personal data for this. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example when you receive emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of some of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we infer interests and needs on the basis of your personal data. The purpose of profiling will be to make our marketing more relevant.

System monitoring, bug fixing, etc.

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, fraud detection and crime

We process personal data in our work to protect our users and ourselves against fraudulent activity, abuse and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations

In some cases, we are required to process personal data for the purposes of other legal obligations. An example of this is information related to sales, which we are obliged to account for and store in accordance with the Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary for compliance with a legal obligation incumbent on us.

Your rights

If you wish to exercise any of your rights, please contact us at polarull@drivkarriere.no

Right of access to one’s own information

You can request a copy of all the data we process about you. Please contact us at the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to ask us to correct or supplement information that is incorrect or misleading.

The right to erasure of personal data

You have the right to have your personal data deleted without undue delay. You can therefore ask us to delete information about yourself at any time. However, please note that information that we are required to keep due to other legal obligations (such as the Bookkeeping Act) will not be deleted.

Restriction of processing of personal data

In some situations, you can also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.

Object to the processing of personal data

If we process information about you on the basis of our tasks or on the basis of a balancing of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact us at the email address above to receive your personal information.

Cookies

We use cookies to help you navigate efficiently and perform certain functions. You can find detailed information about all cookies under each consent category below. The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functions of the website.

We also use third-party cookies that help us analyze how you use this website, store your preferences, and set content and ads that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can complain about our processing of personal data

We hope you will let us know if you think we do not comply with the rules of the Personal Data Act. Feel free to let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Data Protection Authority.