This page has been mostly machine translated from Norwegian to English, in case of doubt, refer to the Norwegian page for the most accurate information. If you have any questions about international sales and shipments, please contact us.
Refund and Returns:
At Polarull, you have a 30-day right of withdrawal. Fill out the return form. Enter the reason for the return and which goods you are returning. Make sure the recipient address appears clearly. Place the goods you are returning in their original packaging with all tags attached. Return the package to the post office and make sure it will be shipped to the address below.
Return Address:
Polar wool
Sikterigata 5
8622 Mo i Rana
Download the form here.
It is the customer’s responsibility to ensure that the return package reaches us. If you choose a tracking package, you have the greatest certainty that the package will arrive.
Exchanges are only possible on unused items of a different size. It is not possible to switch from one color to another, or from one product to another.
Refund
In order to receive a full refund, the item must be returned in the same condition as when you received it. If the item, packaging, tags do not appear as new, it is not approved as a return.
If your return is not approved, we will consider the item’s depreciation and refund the item’s used value.
Exchange of sale items
Fill out the return form. Enter the return code and which items you are returning. Make sure that the recipient address is clearly visible. Place the items you are returning in their original packaging with all tags attached. Return the package at the post office.
Return Address:
Polarull Sikterigata 5
8622 Mo i Rana
Download the form here.
NB! It is the customer’s responsibility to ensure that the package reaches us. If you choose a tracking package, you are absolutely sure that it will not disappear. If you choose a cheaper option without tracking, you have less control over where your package is, and we will let you know when your return has been received and processed.
Once we have received and processed your return, we will send you a new item in the desired size, so you do not have to order the item yourself when it is at full price again.
You will receive an email from us as soon as your return has been processed and a new item has been sent out. Always contact customer service before returning a complaint. If you want to make a complaint about an item you have purchased from us, we ask you to take a picture of the defect and write a short text about what is wrong. This can be sent to our customer service, and we will help you further post@polarull.no.
Shipping errors
Please contact us if we have packed the wrong item or the delivery is incomplete. We will sort it out as soon as we can! Send email to post@polarull.no.
Exchanges and returns take up to 2 weeks from the time you have sent the item back. This will take longer for shipments outside of Norway.
In the event of an exchange, the item must be returned in the same condition as when you received it. That is, in its original packaging with all tags attached, and without odor or marks.
You have a 30-day right of withdrawal. after you received the item. Remember to enclose the completed return form! If the return is outside the cancellation deadline, the package will be sent back for a shipping fee (NOK 89). This amount will differ outside of Norway.
